 |
|
|
| IT Support |
|
|
IT Support (Outsourced IT & Walk-in)
|
IT managed services is about good management practice - better risk management, control and flexibility, and a renewed focus on your core business strategy and intellectual property assets. Think of it as making your organization agile and fit - a way to, in essence, turn the information technology that runs your business into an on-demand, just-in-time "stream" - only what you need, when you need it.
At Pilgrim Technology, we have a proven method which joins people, process and technology to meet the high
expectations of our local customers. Our Managed Services leverage experience, expertise and automated operations
that add value across organizational functions and provide benefits over and above cost reduction such as reduced
deployment times, regulatory compliance, and better alignment of IT functions with business goals.
All Managed Services are configured to meet your specific application requirements. They include complete hardware
and software monitoring and maintenance, backed by Pilgrim Technology’s certified engineers and technicians.
|
|
|
|
|
Services Include: |
| |
|
Security |
|
Desktop and Laptop Support |
|
Server Administration |
|
Network Management |
|
Servers & Storage |
|
Reporting – Monthly reports on all calls and network status |
|
Customer Support |
|
IT Product Sales - discounted products to managed support customers |
|
After Hours Dedicated Support Line - After normal business hours and weekends and holiday’s, for managed support contracted customers only
|
|
|
|
| Commercial |
|
Non-Profit |
| Managed Support Fees |
Managed Support Fees |
| Includes unlimited business on-site repair, and unlimited phone support during regular business hours. |
Includes unlimited business on-site repair, and unlimited phone support during regular business hours, and 15 hours per year in-kind support with a signed support contract. |
|
|
$54/Month Per Workstation (5-200 Workstations With At Least One Server On Contract)
$700/Month Category 1 Server
File Server, Backup Server
$1000/Month Category 2 Server
ISA, Firewalls, Domain Controllers, Linux, Unix, Mail Servers (Exchange, Groupwise)
6 Month Minimum Contract
12 Month Contract Receives 5% Discount |
$18/Month Per Workstation (5-200 Workstations With At Least One Server On Contract )
$150/Month Category 1 Server
File Server, Backup Server
$200/Month Category 2 Server
ISA, Firewalls, Domain Controllers, Linux, Unix, Mail Servers (Exchange, Groupwise)
6 Month Minimum Contract
12 Month Contract Receives 5% Discount overall and 15 hours in-kind support |
|
|
| On Call Fees |
|
Phone Support $59.95/Hour
Business On-Site $79.95/Hour
(On Site 2 Hour Minimum) |
Phone Support $39.95/Hour
Business On-Site $59.95/Hour
(On Site 2 Hour Minimum) |
|
|
| Pre-Paid IT Support |
|
10 Hours $729
20 Hours $1,349
30 Hours $1,899 |
25 Hours $729
35 Hours $1,349
45 Hours $1,899
(each pre-paid plan includes 15 hours in-kind support for all non-profits) |
|
|
| Hours |
|
Monday - Friday, 8 -5
After Hours, Weekends and Holidays Charged Double Rates |
|
|
| |
| Areas of Expertise |
| Windows Vista Support |
| Pilgrim Technology is one of the first companies in the Tri-County area to have and install Windows Vista both 32 and 64-bit versions. Pilgrim Technology is testing these platforms and can provide support to Windows Vista customers from the first day of official release from Microsoft. Pilgrim Technology can provide you introductory copies of this and other great Microsoft Software on a trial basis and provide the installation and post installation support that you need. |
 |
| |
Windows XP Support
Pilgrim Technology’s professionally trained staff is required to be well versed in all Microsoft solutions and offerings. Pilgrim Technology staff can support your environment whether it is one or two PC’s or a large office requiring a full solution of support.
Windows Server 2003 R2 Support
Doing more with less just got better! Windows Server 2003 R2 simplifies branch server management, improves identity and access management, reduces storage management costs, provides a rich Web platform, and offers cost-effective server virtualization. Pilgrim Technology can provide you the right managed service level you desire.
Windows Small Business Server 2003 R2 Support
The latest release of the award-winning Small Business Server (SBS) product, designed to enhance security, improve reliability and performance, and increase productivity. Pilgrim Technology can uniquely position your business to utilize this high-powered tool to enable the goals of your small business.
Windows Storage Server 2003 R2 Support
Organizations that want to succeed in today’s increasingly global, information-based economy must overcome complex challenges around communication, workflow, enterprise content management, and business intelligence. Microsoft Office Enterprise 2007 gives your organization and your people enhanced capabilities for simplifying how people and teams work together, streamlining processes and content management, and improving business insight across your organization.
Novell Netware – Legacy Server Support
Still haven’t upgraded to the latest Novell release. Still running Netware 3.11, Pilgrim Technology has a unique staff that can help manage, support and troubleshoot your environment. Pilgrim Technology can support you now and help you put an upgrade path together that will allow you to get support long into the future.
Exchange Server 2003 & 2007
Pilgrim Technology supports both versions of the Exchange Server and can even support you for POP3 access and secure access. Offerings and support include Web-Mail and other unique features.
Microsoft Office Groove Server 2007
Use Groove Server 2007 to deploy, manage, and integrate Microsoft Office Groove 2007 software across your enterprise. Pilgrim Technology can implement and manage this entire solution for you. Office Groove Server 2007 provides IT organizations with enterprise-class server software and tools for deploying, managing, and integrating Microsoft Office Groove 2007 across the enterprise. With Office Groove Server 2007, deployed in combination with Office Groove 2007 software, business teams can work together dynamically — anywhere, anytime, and with anyone — without compromising IT standards or security, or substantially increasing infrastructure costs.
Microsoft Project Server 2003 & 2007
With Microsoft Office Project Server 2007 and its clients, your organization can more effectively manage and coordinate work ranging from one-time projects to complex programs across the entire project life cycle. Office Project Server 2007 is designed to be accessible by its clients, Microsoft Office Project Professional 2007 and Microsoft Office Project Web Access.
Unix
Pilgrim Technology has expertise in many version of Unix and can provide any related services you might need. One of our most popular services is remote monthly preventative maintenance. We are able to monitor your Unix system and make recommendations and corrections to ensure that your system critical applications do not suffer interruption. Supported versions include, but are not limited to SCO Open Server, SCO Unixware, HP-UX, AIX.
Linux
Redhat, BSD |
| |
|
|
Commercial Sales
|
|
Pilgrim Technology offers commercial companies IT products and services through billed support for approved
customers that have submitted an approved credit and reference report. Pilgrim Technology has partnered with
Dunn & Bradstreet (D&B) and provides references to D&B for approved customers on payment of invoices.
Once an approved credit report has been filed with Pilgrim Technology and all approvals have been met your
company will be set up with Terms which will be offered as part of your credit file. Pilgrim Technology will
advise you of this being either NET 10, NET 15 or NET 30. Customer’s with NET 10 and NET 15 terms can have
credit limits increased to NET 30 after 90 days of successful payment history. Each commercial account will
be given an established credit limit. Commercial accounts will not be allowed to exceed this limit and orders
that exceed the limit will be put on hold until payment is received to allow processing of the order.
Approved commercial accounts procedure:
| |
1) |
Request Quote sales@pilgrimtechnology.com |
| |
2) |
Include all data on Purchase Order (PO), quote number, Item Number, Quantity and Price |
| |
3) |
Include shipping charges if relevant on PO |
| |
4) |
Fax PO to Sales Processing 989-837-2235 |
| |
5) |
Call to verify receipt of order 989-837-2099 x221 |
| |
6) |
Pay according to terms |
|
|
|
IT Support
